We stand behind every product. If something is not right, we’ll make it right. For the complete legal terms, see our Policy & Warranty page.
30-day satisfaction guarantee
If you’re not 100% satisfied with your purchase, contact our Customer Service department within 30 days of delivery for a Return Merchandise Authorization (RMA) number. This policy applies to products purchased direct from Total Balance Company, including the Total Balance Board and accessories. If you purchased from a retail store, please refer to that store’s return policy.
- Email support@totalbalancecompany.com with your invoice number to request an RMA number before shipping anything back.
- Your return must be received no later than two (2) weeks after we provide your RMA number.
- Products must be returned undamaged, in original condition, with all accessories and materials included (preferably in the original cartons).
- Refunds do not include shipping and handling; returns are at the expense of the customer.
Return fees: A $40 return shipping cost is deducted from the refund once we receive the system back. A $50 restocking fee also applies to all returns, except returns made within the 30-day satisfaction window, where only the $40 shipping fee is deducted. Any return outside the 30-day window cannot waive the restocking fee.
Returns without an RMA will be refused. Merchandise returned without a valid, current RMA number is considered an unauthorized return: it will not be eligible for refund or credit, and the product will be discarded. The customer assumes all shipping and handling charges for any unauthorized return.
Board & accessories warranty
Total Balance Company warrants the board, program, and accessories against defects in workmanship and materials, to the original purchaser, for the periods below from the date of purchase:
- 2-Year Board Warranty
- 1-Year warranty on Poles & Clip, Stability Half-Ball, Resistance Bands, Clip Release Key, and Safety Pole Hooks
A Lifetime Limited Warranty covering the complete system is also available for purchase at additional cost. Warranty coverage is for manufacturing defects only and does not cover normal wear and tear, misuse, improper assembly, weather/UV damage, or commercial use. For warranty claims, email support@totalbalancecompany.com with your invoice number and at least three photographs of the fault or damage. Full terms are on our Policy & Warranty page.
Digital programs & subscriptions
Subscriptions can be cancelled at any time from your account and remain active until the end of the current billing period. Refunds for unused time are issued on request within 14 days of charge.