Common questions about programs, equipment, and your account. Can't find what you need? Contact us.
Getting started
How do I take the Balance Age quiz?
From the homepage, click "Discover Your Balance Age" or visit /quiz. The quiz takes about 2 minutes and matches you with the right program.
Which program is right for me?
Balance360uP for active aging and fall prevention, Pro360 for athletes, Neuro360 for neurological recovery. The quiz will recommend one.
How long until I see results?
Most members notice changes in 2-3 weeks at 3-4 sessions per week. Significant improvement in 8 weeks.
Equipment & setup
What surface should I use the board on?
A balance mat or carpet. The deeper the carpet, the less the board will rock. Hard floors require the Total Balance Mat.
Weight capacity?
All boards are rated for 2,000+ lb. Tested in California where they are made.
Do I need the poles?
Recommended for first-time users and anyone new to balance training. They provide upper-body stability while you build confidence on the board.
Account & subscription
How do I update my account?
Sign in, then go to /account. You can update your profile, password, shipping address, and subscription from there.
How do I cancel?
Visit /account and click "Manage subscription". Cancellations take effect at the end of the current billing period.